Use Case Blueprints
Process Automation Use Cases: Camunda, SAP and Agentic AI in Action
Real process automation blueprints drawn from enterprise and SME engagements. Order-to-cash, procure-to-pay, logistics automation and more.
Blueprint 1 · Logistics & Global Trade
Global Produce Export Orchestration
Automating 20+ order and freight processes so changes flow in seconds, not hours
The Problem
- The freight and order systems were out of sync and updated by hand
- A single freight change meant hours of manual work across dozens of documents
- Overlapping updates collided and failed, creating rework and delays
- No clear record of what updated, so errors surfaced days later
The Solution
- 1Built on Camunda process orchestration, integrated with the existing SAP systems
- 2Changes flow automatically the moment they happen, with no manual re-keying
- 3Overlapping updates are handled in order, so they no longer collide and fail
- 4Routine errors retry and resolve themselves; only real exceptions reach a person
- 5Business rules can be changed by the team without a software release
- 6Real-time visibility and a full audit trail of every update
20+
Processes automated
95%+
Errors resolved automatically
Seconds
Updates that took hours
Blueprint 2 · Manufacturing / Distribution
Order-to-Cash Orchestration
From 12 manual handoffs to automated end-to-end visibility
The Problem
- 12 manual handoffs across 3 systems and 5 teams
- 5-day average cycle time from order to payment
- No visibility into order status. Constant customer queries.
- Errors propagating silently between SAP SD, logistics, and billing
The Solution
- 1Camunda 8 as central orchestrator
- 2SAP SD integration via OData connectors
- 3External logistics API connector (worker-based)
- 4Payment gateway via REST connector
- 5DMN for credit-check and pricing rules
70%
Cycle time reduction
100%
Process visibility
0
Lost orders
Blueprint 3 · Enterprise / Government
Procure-to-Pay Automation
Paper approvals eliminated. Compliance gaps closed.
The Problem
- Paper-based purchase approvals. Average 8 days to approve.
- Compliance audit failures due to missing approval trails
- Duplicate payment incidents from manual PO matching
- SAP MM data entered manually from scanned documents
The Solution
- 1AI document processing (IDP) for invoice/PO extraction
- 2Camunda workflow for multi-level approval routing
- 3DMN rules for approval thresholds and exception handling
- 4SAP MM integration via RFC connector
- 5Automated 3-way match (PO / GR / Invoice)
90%
Straight-through processing
0
Duplicate payments
8→1
Days to approve
Blueprint 4 · SME Logistics
SME Logistics Automation
Self-hosted Camunda enabling 3x order capacity
The Problem
- Manual order routing via WhatsApp and phone calls
- No visibility into driver location or delivery status
- Scaling bottleneck. One coordinator managing 50+ orders.
- Cloud SaaS licensing costs prohibitive for SME budget
The Solution
- 1Camunda 8 self-hosted on Docker (data sovereignty)
- 2WMS integration via REST API
- 3WhatsApp Business API for customer and driver notifications
- 4Camunda Optimize for real-time operational dashboard
- 5Zero SaaS licensing cost
3x
Order capacity
Real-time
Delivery tracking
$0
Additional licensing
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